Terms and Conditions

Order Confirmations

To avoid duplications please do not send confirmation of orders telephoned to us unless they are clearly marked “CONFIRMATION ONLY”.


Prices are subject to alteration without notice and are applied at the rate ruling at the date of despatch. Excluded from this are bona fide contract orders accepted and acknowledged by us as being at a fixed price.

Value Added Tax

Prices quoted in this list do not include Value Added Tax which will be charged at the applicable rate at the date of supply.

Terms of Payment

Payment is due on the 20th of the month following date of invoice. The Company reserves the right to charge Bank Fees associated with any Specially presented, Uncleared or Re-presented cheques.

Interest Clause

In the event of a Customer failing to make payment to this Company under the Terms of Payment above, interest shall accrue and be paid by the purchaser on all unpaid sums and invoices at the rate of 2% above the Barclays Bank Plc base rate.


Goods delivered to customers premises by the Company’s appointed carriers are carriage paid. The costs involved for requested special deliveries will be charged.


Every effort will be made to execute orders promptly; the Company will not accept liability for consequential loss arising from production or delivery delay of any sort.

Reserved Stock

Stock will be held against an order for a maximum period of 3 months without a confirmed delivery date.

Access To Site

In the event of access to the place of delivery being unobtainable the right is reserved to charge all costs incurred in any abortive visit, or any additional visit, to the customer.


Cancellations by telephone cannot be accepted unless confirmed in writing without delay. Cancellations after delivery will be subject to 20% restocking charge. Cancellation of large contract or orders for special or bespoke products will be subject to a 100% cancellation charge, if the order is cancelled after production has begun. Stock of large contract, special or bespoke products will only be held for a maximum of 12 weeks before delivery or payment in full must be made. (Large contract orders are defined as orders for more than 3 months average sales) (Special or bespoke products are defined as product made to a customers specific design or products not normally sold or held in stock).

Claims and Returns

a) No complaint can be considered which arises from improper installation.
b) No other complaint can be considered until merchandise has been examined by the dealer and a report submitted on our official complaint form.
c) No goods sold to dealers may be returned without written consent of the Company.
d) Goods returned to us for credit because of dealers error will only be credited at the actual resale value obtained by the Company. This includes returns arising from duplication of orders due to failure of dealers to mark confirmation orders as such.
e) Products sold as imperfect will not be considered as the subject for any complaint.
f) The Company cannot accept any liability for the cost of uplifting or refitting, or other types of floor-covering, in any circumstances unless the fault in the goods is one that could not be discovered by inspection before installation.
g) The Company does not accept any liability for consequential loss due to defective products.

Damage of Loss in Transit

a) If goods are damaged in transit the carriers note must be endorsed accordingly and the Company notified within three days of receipt of goods. The Company must also be notified if goods are not received within ten days of date of invoice. Failure to notify in either case will result in loss of any claim.
b) The Company cannot accept any consequential losses due to damage or loss in transit.


Whilst every effort is made to manufacture to the correct size, variations are unavoidable. +/- 5% tolerance on size and manufactured quantity is standard.

Technical Data

All information contained in the Company’s sales literature, sampling and specifications, such as weights and dimensions, is intended to be and may be construed only as of generally informative nature and the same shall not form any part of, or be incorporated in, any way into the contract. Florprotec reserve the right to alter specifications and discontinue products without prior notice.

Passing of Property

All goods are at the risk of the customer as soon as they are delivered or collected, but the property and ownership of the goods will not pass until payment in full, of all outstanding invoices, has been received by the Company.

All orders most comply with Florprotec Conditions of Purchase. Details available on request.